Консультант: Виктория Вакуленко
A 5-star world-class hotel in Baku is looking for Hotel Operations Manager
Job Description:
The Hotel Operations Manager is responsible for maintaining high standards of quality and ensuring an exceptional guest experience across all hotel departments. This role oversees accommodation, front office, housekeeping, maintenance, food and beverage services, and event and meeting spaces (if applicable). The primary focus is on maximizing guest satisfaction and ensuring the property operates at its optimum performance. This leadership position requires strong people management skills, a keen attention to detail, and the ability to effectively execute and follow through on various projects.
In summary, the Hotel Operations Manager is accountable for the day-to-day operations of the hotel and reports to the Director of Hospitality (DOH).
Key responsibilities expected from a strong Hotel Operations Manager include team management, training, scheduling, team-building, and performance evaluations.
Duties and Responsibilities:
• Ensure all departments consistently deliver high-quality guest service;
• Maintain an organized warehouse and inventory, ensuring proper stock levels and effective cost control across all areas;
• Oversee the hotel’s main operations, focusing on quality, standards, cleanliness, and guest satisfaction;
• Foster a culture of excellence in guest care, from arrival to checkout;
• Work closely with management to ensure smooth daily operations;
• Hold regular operational meetings with Heads of Departments (HODs) to discuss routine matters, departmental performance, and guest feedback;
• Collaborate with the HR department to hire the best candidates through interviews;
• Step in for the DOH in their absence and represent them at meetings and events;
• Collaborate with other departments to ensure efficient responses to relevant hotel matters. Address and resolve guest queries, complaints, or issues promptly;
• Ensure the consistent implementation and review of Standard Operating Procedures (SOPs) across all departments;
• Stay informed about all guest arrivals, special VIPs, and ensure that all preparations, including room arrangements and special requests, are top-notch;
• Take the lead on tasks assigned by the DOH, set an example, and ensure tasks are completed;
• Maximize financial opportunities and encourage a proactive up-selling environment throughout the hotel;
• Handle Duty Management shifts as needed;
• Promote positive employee relations through effective communication and regular team meetings;
• Conduct regular inspections of all departments to assess guest service, cleanliness, presentation, service quality, and employee appearance;
• Ensure the health and safety of yourself, employees, guests, and other individuals on hotel premises.
Salary: Expectations of the successful candidate will be considered.
Ключевые навыки: Английский — C1 — Продвинутый
Откликнуться: vv@propersonnel.ru